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Terms and Conditions of Travel

These Terms and Conditions apply to all bookings made and services offered through the Airport Luxury Shuttles website www.airportLuxury, and all other associated websites, and to bookings made by telephone, fax, email, or any other communication mechanism. 

1. Scheduled Shared Passenger Service

  1. We are currently operating up to 2 scheduled runs each day to/from San Francisco Airport, which must be pre-booked.

  2. These are Shared Passenger Services and you must be flexible with travel times and work in with other passengers.

  3. Shuttle service times are subject to change at Airport Luxury Shuttles' discretion for reasons due to weather conditions, road conditions, and/or operational requirements.

  4. Airport Luxury Shuttles reserves the right to upgrade passengers to a larger vehicle, at our discretion.

  5. Passengers on arriving flights must meet their shuttle driver at the advised location as soon as possible after disembarking.

2. Private Vehicle Charters

  1. Private Charters are available as an option if you would like more flexibility with pick-up or drop-off times.

  2. The vehicle supplied will be selected by Airport Luxury Shuttles.

  3. You may request a particular vehicle, however a surcharge of $50.00 will apply, and this will be subject to availability.

3. Payment for Travel

  1. All travel must be paid for before the first date of travel.

  2. Credit Card payments are accepted but an additional charge of 4% will apply to all Visa and Mastercard credit card transactions, and American Express, and Discover transactions will incur a 4% additional charge.

4. Prices

  1. All prices are shown in US dollars.

  2. A surcharge of 25% will apply on public holidays

  3. If the incorrect price is given at the time of booking, Airport Luxury Shuttles reserves the right to collect the correct amount before travel is commenced.

  4. Rates quoted are for addresses within 10 miles of the location selected.  Should your address proof to be beyond this range then we reserve the right to charge an additional $2.00 per mile if a longer transfer distance is required.

  5. Airport Luxury Shuttles reserves the right to change its prices at any time, however, existing bookings already made will be honored at the original price at the time of booking.

5. Travel Booking Changes, Cancellations or Delays

  1. Any changes to your travel plans should be advised to us as soon as possible.

  2. Airport Luxury Shuttles takes no responsibility when flights arrive early or late.

  3. For passengers on arriving flights, any delays beyond 45 minutes from your scheduled flight arrival time must be advised to the Airport Luxury Shuttles office as soon as possible.  Failure to do so could mean your shuttle will leave without you and you will have to wait for the next shuttle. (NB: this will not apply to private charter bookings)

  4. We will monitor flight arrival times and endeavor to accommodate late arrivals where possible, however, you may have to wait for the next available scheduled shuttle if the original shuttle has had to leave without you. This will be done at no extra cost, as part of our service; however, please be aware that this may not be until the following day. (NB: this will not apply to private charter bookings)

  5. Cancellation of a booking after it has been confirmed, but advised more than 24 hours before the expected collection time, will incur a $40 per booking cancellation fee.

  6. Cancellations made within 24 hours of collection time are non-refundable.

  7. Bookings may be changed to an open-dated ticket, valid for 12 months from the date of the change, and will not incur the cancellation fee.

6. Luggage allowance

  1. The luggage allowance is one small (carry-on) and one large suitcase (up to 30 kgs or 66 lbs) per PAYING PASSENGER.

  2. Additional standard-size luggage items are carried at our discretion and must be pre-booked and pre-paid at a charge of $10.00 per item.

  3. If upon pick-up, you have more luggage than was originally booked or notified, we reserve the right to charge an additional $20 per item.  This can be paid to your driver at the time of pick-up.

  4. Oversized (or extra heavy items) such as surfboards, cycles, golf clubs, etc. will be carried if pre-booked, at a charge of $15.00 per item, and the size and description must be disclosed at the time of booking.

  5. It is important to notify Airport Luxury Shuttles of any extra items before pick-up, as we may not have sufficient luggage space available.

  6. Airport Luxury Shuttles reserve the right to refuse carriage of luggage items that have not been booked or notified before pick-up.

  7. You may be required to assist our driver in loading your luggage.

7. On-board Behaviour

  1. According to DOT and California state laws, it is mandatory for all passengers to stay seated throughout the vehicle's movement and securely fasten their seat belts.

  2. In adherence to Airport Luxury Shuttle's policy, the consumption of alcoholic beverages, smoking, and eating are strictly prohibited within our vehicles.

  3. In the event of unruly or rude behavior from passengers, Airport Luxury Shuttle maintains a zero-tolerance policy. Such conduct is strictly prohibited, as we prioritize the comfort and safety of all passengers.

8. Child Passengers

  1. When traveling with an adult, children under 3 years travel free of charge.

  2. Airport Luxury Shuttles will accept bookings for unaccompanied children (ages at our discretion)

  3. We must have paperwork consenting to travel for the unaccompanied child signed by a guardian before departure, and again by the designated person meeting the children on arrival.

  4. Each unaccompanied child will be charged at an adult rate.

  5. Airport Luxury Shuttles do not provide car seats for children. 

  6. If you are traveling with children, infants, or babies, you are welcome to use your car seat or booster seat and will be required to install it into the Airport Luxury Shuttles vehicle.

  7. We are happy to store your car seat or booster seat at our depot until your return for $20.00.

9. Special Assistance

  1. Passengers who require somebody to lift them on and off the vehicle must arrange for these services at their pick-up and drop-off points.

  2. For Health and Safety reasons, our drivers are not permitted to participate in carrying passengers on and off the vehicle.

  3. Currently, our shuttles are not equipped with a wheelchair lift. 

10. Animals

  1. Guide dogs are welcome on Airport Luxury Shuttles vehicles. Please notify the presence of your guide dog at the time you make your reservation.

  2. All other domestic pets cannot be carried. 

11. Loss or damage

  1. Loss or damage of your items or luggage through theft or negligence is not the responsibility of Airport Luxury Shuttles.

  2. Airport Luxury Shuttles recommends Travel Insurance for all passengers.

12. Dangerous Goods

  1. For safety reasons, articles classified as dangerous goods must not be carried in your baggage unless they have been advised in writing to Airport Luxury Shuttles before travel; and they have been accepted for carriage in writing by Airport Luxury Shuttles. 

  2. These include but are not limited to: Loaded firearms, corrosive materials (such as alkalis, acids, wet cell batteries, mercury), explosives (fireworks and articles that are easily ignited), flammable liquids and solids (such as heater fuels, and flammable aerosols), poisonous, toxic or infectious substances, compressed gases (deeply refrigerated, flammable, non-flammable and poisonous), other dangerous goods (such as offensive or noxious materials).

13. Events beyond our control

  1. You acknowledge in the event of any environmental “Acts of God“ (earthquake, weather, or any other naturally occurring emergency events), global emergencies (war, pandemics, etc), or operationally disruptive events (unforeseen traffic congestion, civil event disruption, etc) arising, that, whilst employing its best efforts to deliver transport services to you during such events, Airport Luxury Shuttles inc may not be able to provide the timely delivery of such services to you.

  2. You acknowledge that should such unforeseen events arise, it is your sole responsibility to monitor such events and make changes to your travel plans with Airport Luxury Shuttles Inc or other transport providers to mitigate any such risk these events present to your travel plans by the terms and conditions stated herein.

  3. In any of these situations (or any situation beyond the control of ALS) Airport Luxury Shuttles reserves the right to convert affected bookings into open-dated, transferrable tickets, without issuing refunds. Any bookings affected may be transferred to family or friends, and will be valid for use for 24 months.

14. Modification of Terms and Conditions

  1. Airport Luxury Shuttles reserves the right to modify these Terms and Conditions from time to time in its sole discretion, without notice or liability to you.

  2. You agree to be bound by these Terms and Conditions, as modified.

  3. Please review the most current version of the Terms and Conditions from time to time, so that you will be apprised of any changes.

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