Frequently Asked Questions
Help is here. Feel free to contact us if we haven’t answered your questions. Our team is more than willing to be of service to you and share the Airport Luxury Shuttle experience we are so proud of.
What is my pick-up time?
We shall contact you 24 hours prior to confirm your pick-up time. Providing a mobile phone number at the time of booking is really handy.
How much luggage can I take?
We allow one carry-on and one large suitcase (up to 30kg or 66 lbs). Additional items are $10 each. Oversize items such as surfboards and golf bags must be pre-booked for $15 per item.
Will I be picked up from my door?
That is the service we provide. We will greet you and load your luggage on board the shuttle. If accessing your house is difficult with low-hanging trees, a long driveway, or little turning room, please advise us.
I have booked a return shuttle, where will I meet the driver?
Our driver will be waiting for you in the arrivals waiting for area and holding a yellow Airport Luxury Shuttles sign. If they are not there, do not leave the terminal. Go to the information center who can call our driver or office.
How long is the wait before we depart the Airport?
At this time we have 2 departure windows from San Francisco Airport and the SHARED SHUTTLE will depart anytime within this window, depending on whom we are picking up. These are as follows: 11:30 am - 1:00pm and 3:30pm - 5:00pm.
What routes do you take?
This depends on the addresses of the passengers pre-booked. We aim to take the most efficient route along the way.
How can I make a booking?
How are your drivers compared to ride share”?
Safety is our number 1 priority. “We cannot speak for Ride Share drivers.”
Our drivers get:
Drug tested before hiring.
DMV driving & DUI history checked.
Possess a current driving license with Passenger endorsed by DMV.