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Frequently Asked Questions

Help is here. Feel free to contact us if we haven’t answered your questions. Our team is more than willing to be of service to you and share the Airport Luxury Shuttle experience we are so proud of.

What is my pick-up time?

We shall contact you 24 hours prior to confirm your pick-up time. Providing a mobile phone number at the time of booking is really handy.

How much luggage can I take?

For all door-to-door pickup, We allow one carry-on and one large suitcase (up to 30kg or 66 lbs).  Additional items are $10 each.  Oversize items such as surfboards and golf bags must be pre-booked for $15 per item. Note: price may get changed without notice.

Will I be picked up from my door?

That is the service we provide. We will greet you and load your luggage on board the shuttle. If accessing your house is difficult with low-hanging trees, a long driveway, or little turning room, please advise us.

I have booked a return shuttle, where will I meet the driver?

Our driver will be waiting for you in the arrivals waiting for area and holding a yellow Airport Luxury Shuttles sign. If they are not there, do not leave the terminal. Go to the information center who can call our driver or office.

How long is the wait before we depart the Airport?

At this time we have 3 departure times from San Francisco Airport and the SHARED SHUTTLE will depart anytime within this window, depending on whom we are picking up. 

What routes do you take?

This depends on the addresses of the passengers pre-booked. We aim to take the most efficient route along the way.

How can I make a booking?

There are 3 easy ways to book a shuttle: Book online and receive an instant confirmation. Call our office Mon to Fri 8:00 am and 4:30 pm. Email our friendly team via our Contact Us page.

How are your drivers compared to ride share”?

Safety is our number 1 priority. “We cannot speak for Ride Share drivers.”

Our drivers get:

  1. Drug tested before hiring.

  2. Background Checked.

  3. DMV driving & DUI history checked.

  4. Possess a current driving license with Passenger endorsed by DMV.

  5. Customer Friendly.

  6. Dedicated Drivers

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